And it allows you to quickly configure features in meeting rooms to best suit your organization’s needs. "At PROSYNC, we strive to make our clients’ business better," Aceron said. Whether employees are in the office, at home, or somewhere else, Sync helps everyone stay connected by letting you ensure their Logitech video collaboration devices are healthy and up to date. The company also has the capability to tailor-fit solutions to address a client’s specific needs. PROSYNC offers Customer Service, Finance and Accounting, end-to-end Sales Order Management, Procurement Support Services, Loyalty Card Operations, Human Resources, Payroll, Training and Quality Management, and Workforce Management. It’s looking to expand further and grow its client base. With years of experience servicing various San Miguel businesses, PROSYNC now counts among its external clients one of the world’s best low-cost airlines, a leading HMO company in the Philippines and one of the best hospitals in the country.Īt present, PROSYNC has over 700 team members across three delivery centers in Ortigas, Eastwood and Iloilo. Similarly, PROSYNC has endeavored to grow its business, transforming into a full-fledged BPO company and expanding its clientele and services. Over the past eight years, San Miguel has been diversifying to industries that are key to the country’s development. In addition, we are also backed up by SMITS, the IT Company of San Miguel this means we have access to technology solutions that will enhance the delivery of our services," Aceron said. We are not just a service provider, but a reliable and trusted business partner. "PROSYNC takes pride in being part of the San Miguel Family. View ProSync Technology Group (location in Maryland, United States, revenue, industry and description. This same culture is very much present at PROSYNC, which was established as the San Miguel Group’s contact center in 2006, handling customer inquiries for various SMC businesses. Malasakit is a value that has long been ingrained in San Miguel culture. We make sure that we delight our clients by exceeding their expectations through the services that we provide," she added. We incorporate that sense of affinity, familiarity, and loyalty to our services. "At PROSYNC, we embrace the culture of malasakit. At times, it can be challenging because culturally, Filipinos have a different way of approaching customers or resolving problems," said Zandra Aceron, PROSYNC SMG Contact Center Program Manager.Īceron explains that Filipinos tend to have a more personable and familial way of servicing clients. "Various international BPOs train their teams to follow Western culture and practices. (PROSYNC), the BPO company of conglomerate San Miguel Corporation, has been growing its clientele by delivering services with a uniquely Filipino touch. Metro Manila (CNN Philippines) - As the business process outsourcing (BPO) industry continues to boom in the Philippines, many global players have established a strong presence in the country.ĭespite the increasingly competitive BPO space, one Filipino company is steadily carving its own niche.
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